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Peopels

Cancellation Policy

Last updated: 31/07/2026

This Cancellation Policy is part of the Terms of Service between you and Ashers Hub Ltd (company number 17204476), operator of the Peopels platform.

1. Booking protection — why this exists

Once a Professional has accepted a booking, the Professional may begin allocating time, reserving availability and travelling to the job location. Accepted bookings therefore create real obligations on both sides, and customers may not cancel accepted bookings without consequence.

2. Customer cancellation charges

If a customer cancels an accepted booking without a valid reason, the following charges may apply:

  1. Platform and service fees are non-refundable.
  2. Up to 50% of the booking value may be retained to compensate the Professional and the platform for:
    • reserved time
    • lost work opportunities
    • travel expenses
    • administrative costs

3. Valid reasons for cancellation

Cancellations may qualify for a full refund where there is a valid reason. Examples include (without limitation):

  • duplicate booking
  • professional unavailable
  • safety concerns
  • emergency circumstances
  • other reasonable situations reviewed by Peopels

Ashers Hub Ltd reserves the right to determine, at its sole reasonable discretion, whether a cancellation qualifies for a full or partial refund.

4. Professional cancellations

Where a Professional cancels an accepted booking, the Customer will receive a full refund of the booking value and all fees paid. Repeated cancellations by a Professional may lead to suspension or removal from the platform.

5. Professional protection

Accepting a booking creates obligations for both parties. Professionals may incur costs and allocate working time after accepting a booking. The platform seeks to protect both customers and professionals from unreasonable cancellations and applies these rules consistently to both sides.

6. How refunds are issued

Approved refunds are issued via Stripe to the original payment method and typically arrive within 5–10 business days. Where a partial refund applies, the retained portion is allocated towards the Professional's compensation and platform administrative costs.

7. Admin review & overrides

Peopels administrators may approve refunds, issue partial or full refunds, and override cancellation penalties where the circumstances warrant — for example in cases of safety, fraud, platform error or other exceptional situations.

8. Contact

Ashers Hub Ltd · Company No. 17204476 · support@peopels.com